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Pier House Resort & Spa FAQs


Q: Where is the Pier House Resort & Spa?

One Duval Street Key West Florida 33040

Q: How do I get to the hotel?

Check out our Location Page.

Q: When is Check-In and Check-Out for the Pier House?

Check-In is at 4:00 p.m. and Check-Out is at 11:00 a.m.

Q: Is there a Resort fee? What does the fee include?

Yes, the Resort Fee is $35.00 plus tax per night. The Resort Fee conveniently includes the following amenities; Complimentary Parking, Complimentary Shuttle on Duval Street, Complimentary Wi-Fi in Guest Rooms + Resort, Complimentary Local & Toll Free Calls, Daily Newspaper, Complimentary Coffee in Room, In-Room Safe, Bottled Waters in Guest Rooms, In-Room Bath Robes, Welcome Drink Upon Arrival, Complimentary Morning Coffee at Beach Bar, Fruit Infused Water in Lobby, Fruit Infused Water Station at Beach, Daily Live Music, Private Beach Access, Beach & Pool Towels, Beach & Pool Attendants , Beach & Pool Umbrellas, Umbrellas for Inclement Weather, Concierge Services, and Tesla Charging Station

Q: Is free wifi available? How much does it cost?

Yes, your Resort Fee includes complimentary High Speed Internet and Wireless Access in all guest rooms and throughout the Resort.

Q: Do you allow smoking on the property? In the rooms?

No, we are a non-smoking property.

Q: Do you have onsite parking? How much is parking?

Yes, parking is included in the resort fee.

Q: What are the dining options at the Pier House?

The Beach Bar is open daily from 10:00 a.m. - 10:30 p.m. Chart Room Bar is open daily from 4:30 p.m. - 2:00 a.m. One Duval Restaurant is open daily from 5:00 p.m. - 10:00 p.m. Please call 305-295-3255 for reservations.

Q: Does the Pier House offer room service?

Yes, we offer room service.

Q: How do I book a meeting/wedding?

Fill out an online Request For Proposal form and book your next event at the Pier House.

Q: Are pets allowed?

Yes, we allow pets. A one time $75 non-refundable fee per stay will apply. Only one dog under 20 pounds is allowed per room. Check out our Pet-Friendly Page for more information.

Q: Do you have an early departure fee?

Yes, there is an early departure fee of $100.00 for all guests with unscheduled departures. For special events the full room and tax will be charged for all nights originally served.

Q: Do you have a fitness center and/or pool?

Yes, we offer a 24 Hour fitness center, outdoor pool, and Whirlpool Hot Tub.

Q: Do you offer discounts to AAA members?

Yes, we offer discounts to AAA members. Please contact the hotel directly for more information.

Q: What are some of the local attractions?

The Pier House is just minutes away from stunning Key West beaches, museums, and shopping destinations. Check out our Things To Do page.

Q: Do you have accessible rooms?

Yes, we offer 6 ADA Accessible rooms. Check out our ADA Compliance page for more information.
Still have a question? Contact Us at 305-296-4600 or at info@pierhouse.com for more information.
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