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Pier House Resort & Spa FAQs


Q: Where is the Pier House Resort & Spa?

One Duval Street Key West Florida 33040

Q: How do I get to the hotel?

Check out our Location Page.

Q: When is Check-In and Check-Out for the Pier House?

Check-In is at 4:00 p.m. and Check-Out is at 11:00 a.m.

Q: Is free wifi available?

Yes, there is complimentary High Speed Internet and Wireless Access in all guest rooms.

Q: Do you allow smoking on the property? In the rooms?

No, we are a non-smoking property.

Q: Do you have onsite parking? How much is parking?

Yes, we offer self-parking for $20.00 per vehicle per night.

Q: What are the dining options at the Pier House?

The Beach Bar is open daily from 10:00 a.m. - 10:30 p.m. Chart Room Bar is open daily from 4:30 p.m. - 2:00 a.m. One Duval Restaurant is open daily from 5:00 p.m. - 10:00 p.m. Please call 305-295-3255 for reservations.

Q: Does the Pier House offer room service?

Yes, we offer room service.

Q: How do I book a meeting/wedding?

Fill out an online Request For Proposal form and book your next event at the Pier House.

Q: Are pets allowed?

Yes, we allow pets. A one time $75 non-refundable fee per stay will apply. Only one dog under 20 pounds is allowed per room. Check out our Pet-Friendly Page for more information.

Q: Do you have an early departure fee?

Yes, there is an early departure fee of $100.00 for all guests with unscheduled departures. For special events the full room and tax will be charged for all nights originally served.

Q: Do you have a fitness center and/or pool?

Yes, we offer a 24 Hour fitness center, outdoor pool, and Whirlpool Hot Tub.

Q: Do you offer discounts to AAA members?

Yes, we offer discounts to AAA members. Please contact the hotel directly for more information.

Q: What are some of the local attractions?

The Pier House is just minutes away from stunning Key West beaches, museums, and shopping destinations. Check out our Things To Do page.

Q: Do you have accessible rooms?

Yes, we offer 6 ADA Accessible rooms. Check out our ADA Compliance page for more information.
Still have a question? Contact Us at 305-296-4600 or at info@pierhouse.com for more information.
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