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Pier House Resort & Spa FAQs


Q: Where is the Pier House Resort & Spa?

One Duval Street Key West Florida 33040

Q: How do I get to the hotel?

Check out our Location Page.

Q: When is Check-In and Check-Out for the Pier House?

Check-In is at 4:00 p.m. and Check-Out is at 11:00 a.m.

Q: Is there shuttle service?

Yes, shuttle service is included within the resort fee. The shuttle runs from 9AM - 5PM every day on Duval Street.

Q: Is there a Resort fee? What does the fee include?

Yes, the Resort Fee is $40.00 plus tax per night. The Resort Fee conveniently includes the following amenities; Parking, Shuttle on Duval Street (9AM - 5 PM), Wi-Fi in Guest Rooms + Resort, Local & Toll Free Calls, Daily Newspaper, Coffee in Room, In-Room Safe, Bottled Waters in Guest Rooms, In-Room Bath Robes, Welcome Drink Upon Arrival, Morning Coffee at Beach Bar, Fruit Infused Water in Lobby, Fruit Infused Water Station at Beach, Daily Live Music, Private Beach Access, Beach & Pool Towels, Beach & Pool Attendants , Beach & Pool Umbrellas, Umbrellas for Inclement Weather, Concierge Services, and Tesla Charging Station

Q: Is free wifi available? How much does it cost?

Yes, your Resort Fee includes complimentary High Speed Internet and Wireless Access in all guest rooms and throughout the Resort.

Q: Do you allow smoking on the property? In the rooms?

Yes, we allow smoking on property in designated areas; however, we do not allow smoking in guestrooms

Q: Do you have onsite parking? How much is parking?

Yes, parking is included in the resort fee.

Q: What are the dining options at the Pier House?

The Beach Bar is open daily from 10:00 a.m. - 10:30 p.m. Chart Room Bar is open weekdays from 4:30 p.m. - 12:00 a.m and weekends from 4:30 p.m. - 2:00 a.m. One Duval Restaurant is open daily from 7:00 a.m. - 10:00 p.m. Please call 305-295-3255 for reservations.

Q: Does the Pier House offer room service?

Yes, we offer room service.

Q: How do I book a meeting/wedding?

Fill out an online Request For Proposal form and book your next event at the Pier House.

Q: Are pets allowed?

Yes, we allow pets. A one time $75 non-refundable fee per stay will apply. Only one dog under 20 pounds is allowed per room. Check out our Pet-Friendly Page for more information.

Q: Do you have an early departure fee?

Yes, there is an early departure fee of $100.00 for all guests with unscheduled departures. For special events the full room and tax will be charged for all nights originally served.

Q: Do you have a fitness center and/or pool?

Yes, we offer a 24 Hour fitness center as well as an outdoor pool and Whirlpool Hot Tub that are both open from dawn to dusk.

Q: Do you offer discounts to AAA members?

Yes, we offer discounts to AAA members. Please contact the hotel directly for more information.

Q: What are some of the local attractions?

The Pier House is just minutes away from stunning Key West beaches, museums, and shopping destinations. Check out our Things To Do page.

Q: Do you have accessible rooms?

Yes, we offer 6 ADA Accessible rooms. Check out our ADA Compliance page for more information.
Still have a question? Contact Us at 305-296-4600 or at [email protected] for more information.
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