FAQS
Pier House Resort & Spa FAQs
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- Is Pier House a cashless property? Is Pier House a cashless property?
Yes. Pier House Resort & Spa is a cashless property. All on-site outlets accept major credit cards and room charges; cash is not accepted.
- What Spa services are available at Pier House Resort & Spa? What Spa services are available at Pier House Resort & Spa?
Pier House Resort & Spa provides extensive services for men and women, including couple massages, body treatments, facials, and massages. Our body products and oils have been carefully chosen using the finest ingredients to achieve the highest results.
- What amenities are available at Pier House Resort & Spa? What amenities are available at Pier House Resort & Spa?
Pier House Resort & Spa offers a range of amenities, including a full-service spa, an outdoor swimming pool, private parking, a fitness center, and beachfront access. Guests can also enjoy free WiFi and on-site dining options. For additional convenience, there's a business center, meeting rooms, and banquet services for special events.
- Is the hotel location convenient for exploring Key West? Is the hotel location convenient for exploring Key West?
The hotel boasts an excellent location score of 9.5, ideally situated on a private beach in Key West's Old Town. It's a minute's walk from the lively Duval Street entertainment district, close to Mallory Square, and a short drive from the Ernest Hemingway Home and Museum. This makes it an excellent base for exploring the local attractions.
- What types of rooms are available, and do they accommodate families? What types of rooms are available, and do they accommodate families?
Pier House Resort & Spa offers various room types, including Standard King, Oceanfront King, Junior Spa Suites, and one-bedroom suites. Many rooms include options with multiple beds or sofa beds, catering to families. Additionally, the property lists family rooms among its amenities, highlighting its family-friendliness. Learn more about these room types by visiting our accommodations.
- What dining options are available at the resort? What dining options are available at the resort?
The resort features several dining venues, including One Duval, which serves fresh seafood and classic dishes for breakfast, lunch, and dinner. There's also Three Palms Beach Bar for cocktails and two additional on-site restaurants, including the Chart Room Bar, offering unique local flavors.
- Can guests engage in activities near the resort? Can guests engage in activities near the resort?
Guests at Pier House Resort have access to a variety of activities, both on the property and nearby. Available activities include sailing, scuba diving, water skiing, golfing, and kayaking. The resort is also conveniently located near several local attractions, like the Key West Aquarium and the Mallory Square, where guests can enjoy the famous sunset celebrations (Southernmost Point, Truman little White House, Key West Night Marina, Conch Train Station, Sloppy Joe’s, Captain Tony’s, Key West Lighthouse, Key West Butterly and Nature Conservatory, Mel Fisher Maritime Heritage Museum).
- Does Pier House Resort & Spa have seasonal offers? Does Pier House Resort & Spa have seasonal offers?
Yes, Pier House Resort & Spa is currently featuring offers. Learn more by visiting the special offers page.
- What documents are required to check in at Pier House Resort & Spa? What documents are required to check in at Pier House Resort & Spa?
We require a government-issued ID (i.e., driver's license, passport) and a valid payment method (i.e., credit card) to check in at the Pier House Resort & Spa.
- Does Pier House Resort & Spa offer breakfast? Does Pier House Resort & Spa offer breakfast?
Breakfast is available at our on-site restaurant, One Duval. Enjoy oceanfront views with our fresh, organic, and farm-raised ingredients on the menu. Visit oneduval.com to review our hours of operation and learn more.
- What is the closest airport to Pier House Resort & Spa? What is the closest airport to Pier House Resort & Spa?
Key West International Airport (EYW) is 4 miles (15 minutes) from Pier House Resort & Spa via taxi or Uber.
- Does Pier House Resort & Spa offer a wedding catering service? Does Pier House Resort & Spa offer a wedding catering service?
Pier House Resort & Spa offers comprehensive wedding services, including catering, event planning, and other state-of-the-art amenities. Allow us to plan your perfect wedding menu, cocktails, appetizers, and flavorful fusions for your group and wedding party.
- Does the Pier House Resort have free Wi-Fi? Does the Pier House Resort have free Wi-Fi?
Yes, your resort fee includes complimentary high-speed wireless internet access in all guest rooms. As part of the resort fee, we also offer complimentary Wi-Fi throughout all areas of the resort. Ask the front desk for more details.
- Does the Pier House Resort offer parking? Does the Pier House Resort offer parking? Yes, self-parking is available for $40 + tax, per night. Our secure parking lot offers convenience and security for your vehicle throughout your stay. Ask our front desk for more information about oversized vehicle parking.
- Does the Pier House Resort have a resort fee? Does the Pier House Resort have a resort fee? Yes, the Resort Fee is $62.00. The Resort Fee conveniently includes the following amenities: Wi-Fi in Guest Rooms + Resort, Local & Toll Free Calls, Coffee in Room, In-Room Safe, Bottled Waters in Guest Rooms, In-Room Bath Robes, Private Beach Access, Beach & Pool Towels, Beach & Pool Attendants , Beach & Pool Umbrellas, Umbrellas for Inclement Weather, Concierge Services, and Tesla Charging Station
- What is there to do in Key West? What is there to do in Key West?
Key West is known for its spectacular nightlife, unique boutiques and shops, eclectic eateries, and water-based excursions. The Pier House Resort is just minutes from local Key West beaches, museums, and shopping hotspots. Check out our Things To Do page.
- Where is the Pier House Resort & Spa? Where is the Pier House Resort & Spa? One Duval Street Key West, FL 33040
- How do I get to the hotel? How do I get to the hotel?
Check out our Location Page.
- When is check-in and check-out for the Pier House? When is check-in and check-out for the Pier House? Check-in is at 4:00 p.m. and check-out is at 11:00 a.m. You must be at least 24 years old to check-in.
- Do you allow smoking on the property? In the rooms? Do you allow smoking on the property? In the rooms? Yes, we allow smoking on property in designated areas; however, we do not allow smoking in guestrooms - if you smoke or vape in your guest room you will be charged a $500 smoking fee.
- What are the dining options at the Pier House? What are the dining options at the Pier House?
The Three Palms Beach Bar is open daily from 10:00 a.m. - 10:30 p.m. Chart Room Bar is open weekdays from 4:30 p.m. - 12:00 a.m and weekends from 4:30 p.m. - 2:00 a.m. One Duval Restaurant is open daily from 7:00 a.m. - 10:00 p.m. Please call 305-295-3255 for reservations.
- Does the Pier House offer room service? Does the Pier House offer room service?
Yes, we offer room service.
- How do I book a meeting/wedding? How do I book a meeting/wedding?
Fill out an online Meeting Request For Proposal form or Wedding Request For Proposal Form and book your next event at the Pier House.
- Do you have an early departure fee? Do you have an early departure fee? Yes, there is an early departure fee of $100.00 for all guests with unscheduled departures. For special events, the full room and tax will be charged for all nights originally served.
- Do you have a fitness center and/or pool? Do you have a fitness center and/or pool? Yes, we offer a 24-hour fitness center as well as an outdoor pool and whirlpool hot tub that are both open from dawn to dusk.
- Do you offer discounts to AAA members? Do you offer discounts to AAA members?
We offer discounted Key West hotel rates at our oceanfront resort for AAA and CAA members. Please contact the hotel directly for more information at +1(305) 296-4600. We also offer special discounts with valid ID for Florida residents and senior citizens ages 60 and above.
- Do you have accessible rooms? Do you have accessible rooms? Yes, we offer 6 ADA Accessible rooms. Check out our ADA Compliance page for more information.