Accessibility Features

Hotel Accessibility Features

• There are fire alarms for the audio & visually impaired
• There are accessible doorways for all public spaces
• There is an accessible covered area for pickup & dropoff
• There is accessible self-parking
• Two van-accessible parking spaces
• Accessible parking spaces closest to accessible entrances
• The ramps have sturdy railings
• Service animals accepted
• There is an accessible path to check-in
• There is an accessible path to guest rooms
• There is an accessible path for all public spaces
• There is an accessible elevator
• There is an accessible public bathroom
• There is an accessible entrance to the pool
• There are accessible desks in the business center
• 7 out of 142 rooms accessible

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Common Guestroom Accessibility Features

• Hearing Accessible Kit Available
• The room has a visual strobefire/smoke detector
• The room has audible fire/smoke detectors
• The TV has closed-captioning ordecoders
• Lowered viewports (peephole) to 36" from the ground (except in room #804)
• Grab Bars by the toilet
• Grab Bars by the shower/tub
• Roll-in shower
• Accessible lavatory controls
• Detachable, handheld spray units inshower/tub
• Shower seat (not available in all rooms)
• Sufficient toe & knee clearance around the sink
• Sufficient access paths for mobility guests to maneuver
• Lever style of Door Key & Lock
• Alternative or large text for Room Placards

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Dining Accessibility Features:

One Duval

• There are fire alarms for the audio & visually impaired
• Service animals accepted
• Four accessible parking spaces (2 van-accessible)
• The entrance path to the restaurant is accessible without stairs
• The entrance path to the restaurant is firm and slip-resistant
• The entrance path is free of objects protruding into space
• The restaurant has an accessible ramp for the entrance
• The entrance ramp is non-slip
• The ramps have sturdy railings
• There is an accessible entrance without stairs
• The entrance door is at least 32 inches wide
• 18 inches of wall clearance on the pull side of the entrance door
• The entrance door has a threshold less than 3/4 of an inch high
• The restaurant has carpet with a pile that is less than 1/2 inch high
• Securely installed carpet to minimize tripping hazards
• The entrance door handle is no more than 48 inches high
• The entrance door is operable with a closed fist
• The entrance door can be operated with minimal force
• The restaurant has aisles of at least 36 inches between fixed seating
• The restaurant has wheelchair accessible seating distributed throughout the dining area
• The accessible tables and counters are between 28 inches and 34 inches high
• The accessible tables and counters have knee space at least 27 inches high x 30 inches wide x 19 inches deep
• The cashier counter is no more than 36 inches high
• The restaurant has accessible public restrooms
• The restaurant uses pictograms/symbols and raised lettering on restroom doors
• The restroom entrance doorways are at least 32 inches wide
• The restroom entrance doors have accessible handles no higher than 48 inches from the ground
• The restroom entrance doors operate with minimal force
• The restrooms are wheelchair accessible with adequate maneuvering space
• The restrooms have pathways of at least 36 inches to all fixtures
• The restroom stall doors are operable with a closed fist
• There is a restroom stall with adequate space for maneuvering a wheelchair
• The restroom has an accessible stall with grab bars near the toilet
• The restroom has toilet seats that are 17 to 19 inches high
• There is space of at least 30 inches wide x 48 inches deep in front of the restroom sink
• The restroom sink rim is equal to or less than 34 inches high
• There is at least 29 inches space from the floor to the bottom of the sink
• The sink faucets, soap dispensers, and hand dryers can be operated with a closed fist
• The restroom mirror has reflection surfaces at or below 48 inches from the ground

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Global Website Accessibility Statement

Last Updated: 4/4/2023

Pier House Resort & Spa is committed to providing an accessible and inclusive online experience for all users, including individuals with disabilities.

Our website, https://www.pierhouse.com/, is designed to support accessibility and usability in accordance with generally recognized best practices. In particular, we seek to align our digital content with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C), which are widely used as a reference point for evaluating website accessibility in the United States and internationally.

Scope and Limitations

We make ongoing, reasonable, and good-faith efforts to improve the accessibility of the content and features we control on this website. Accessibility is a continuous process, and our efforts may include periodic reviews of our digital content using a combination of automated tools and manual assessments to identify and address potential accessibility barriers.

Despite these efforts, some content, features, or functionality may not yet be fully accessible or may become inaccessible due to factors beyond our reasonable control. Certain services available through this website—such as online reservations, booking platforms, or payment processing—may be provided by third-party vendors or platforms that we do not own, operate, or control. While we encourage our service providers to support accessibility best practices, we cannot guarantee the accessibility of third-party systems.

Alternative Access and Assistance

If you experience difficulty accessing any part of this website or completing a transaction due to a disability, assistance is available.

Individuals who are unable to access information or services online may contact us using the information below. Upon request, we will make reasonable efforts to provide assistance or information through alternative means, where practicable, consistent with applicable law.

No Admission or Guarantee

This statement reflects our ongoing efforts to improve accessibility and does not constitute a representation, warranty, or guarantee that this website will be fully accessible to all users at all times or that it fully complies with any specific law or regulation in every jurisdiction.

Feedback and Contact Information

We welcome feedback regarding the accessibility of our website. If you encounter an accessibility barrier or require assistance, please contact us and provide a description of the issue and the page or feature involved.

Assessment approach

This website was assessed for accessibility by the following approaches:

• Self-evaluation at site launch
• External evaluation: a recurring automated check via API providing tests for WCAG 2.2 specifications. Ongoing testing was conducted on: 07/02/2026; 06/01/2026; 05/05/2026; 04/01/2026; 03/01/2026; 02/04/2026; 12/03/2025; 11/05/2025; 10/02/2025; 09/02/2025; 08/02/2025; 07/01/2025; 06/04/2025; 05/02/2025; 04/01/2025; 03/05/2025; 02/24/2025; 02/05/2025; 01/03/2025; 12/01/2024; 11/07/2024; 10/01/2024; 09/04/2024; 08/01/2024; 07/28/2024; 07/01/2024; 06/03/2024; 05/01/2024; 04/01/2024; 03/04/2024; 02/01/2024; 01/01/2024; 12/27/2023; 12/05/2023; 11/01/2023; 10/01/2023; 09/01/2023; 08/01/2023; 07/03/2023; 06/23/2023; 06/21/2023; 06/01/2023; 05/01/2023; 04/05/2023; 04/04/2023

Contact Information:

Pier House Resort & Spa
1 Duval Street
Key West, Florida, 33040
info@pierhouse.com
305-296-4600