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Accessibility Features

Accessibility Features

Find your oasis of comfort in the ultimate Key West retreat. Enjoy views of the ocean or the docks from your private balcony and accessible amenities throughout our luxury resort.

Ease into our convenient luxuries at the Pier House Resort & Spa. Relax with accessible amenities in our public areas, including the pool, business center, lounge, our top restaurants, and all the paths in between. In addition, your haven awaits in our seven wheelchair-accessible rooms with mobile, visual, and hearing assistance.

Hotel Accessibility

Hotel Accessibility Features

  • There are fire alarms for the audio & visually impaired
  • There are accessible doorways for all public spaces
  • There is an accessible covered area for pickup & dropoff
  • There is accessible self-parking
  • Two van-accessible parking spaces
  • Accessible parking spaces closest to accessible entrances
  • The ramps have sturdy railings
  • Service animals accepted
  • There is an accessible path to check-in
  • There is an accessible path to guest rooms
  • There is an accessible path for all public spaces
  • There is an accessible elevator
  • There is an accessible public bathroom
  • There is an accessible entrance to the pool
  • There are accessible desks in the business center
  • 7 out of 142 rooms accessible

View All Amenities

Common Guestroom Accessibility Features

  • Hearing Accessible Kit Available
  • The room has a visual strobefire/smoke detector
  • The room has audible fire/smoke detectors
  • The TV has closed-captioning ordecoders
  • Lowered viewports (peephole) to 36" from the ground (except in room #804)
  • Grab Bars by the toilet
  • Grab Bars by the shower/tub
  • Roll-in shower
  • Accessible lavatory controls
  • Detachable, handheld spray units inshower/tub
  • Shower seat (not available in all rooms)
  • Sufficient toe & knee clearance around the sink
  • Sufficient access paths for mobility guests to maneuver
  • Lever style of Door Key & Lock
  • Alternative or large text for Room Placards

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Dining Accessibility Features:

One Duval

  • There are fire alarms for the audio & visually impaired
  • Service animals accepted
  • Four accessible parking spaces (2 van-accessible)
  • The entrance path to the restaurant is accessible without stairs
  • The entrance path to the restaurant is firm and slip-resistant
  • The entrance path is free of objects protruding into space
  • The restaurant has an accessible ramp for the entrance
  • The entrance ramp is non-slip
  • The ramps have sturdy railings
  • There is an accessible entrance without stairs
  • The entrance door is at least 32 inches wide
  • 18 inches of wall clearance on the pull side of the entrance door
  • The entrance door has a threshold less than 3/4 of an inch high
  • The restaurant has carpet with a pile that is less than 1/2 inch high
  • Securely installed carpet to minimize tripping hazards
  • The entrance door handle is no more than 48 inches high
  • The entrance door is operable with a closed fist
  • The entrance door can be operated with minimal force
  • The restaurant has aisles of at least 36 inches between fixed seating
  • The restaurant has wheelchair accessible seating distributed throughout the dining area
  • The accessible tables and counters are between 28 inches and 34 inches high
  • The accessible tables and counters have knee space at least 27 inches high x 30 inches wide x 19 inches deep
  • The cashier counter is no more than 36 inches high
  • The restaurant has accessible public restrooms
  • The restaurant uses pictograms/symbols and raised lettering on restroom doors
  • The restroom entrance doorways are at least 32 inches wide
  • The restroom entrance doors have accessible handles no higher than 48 inches from the ground
  • The restroom entrance doors operate with minimal force
  • The restrooms are wheelchair accessible with adequate maneuvering space
  • The restrooms have pathways of at least 36 inches to all fixtures
  • The restroom stall doors are operable with a closed fist
  • There is a restroom stall with adequate space for maneuvering a wheelchair
  • The restroom has an accessible stall with grab bars near the toilet
  • The restroom has toilet seats that are 17 to 19 inches high
  • There is space of at least 30 inches wide x 48 inches deep in front of the restroom sink
  • The restroom sink rim is equal to or less than 34 inches high
  • There is at least 29 inches space from the floor to the bottom of the sink
  • The sink faucets, soap dispensers, and hand dryers can be operated with a closed fist
  • The restroom mirror has reflection surfaces at or below 48 inches from the ground

View Dining

Website Accessibility

Accessibility Statement for Pier House Resort & Spa

Date: 4/4/2023
This is an accessibility statement from Pier House Resort & Spa

Measures to support accessibility

Pier House Resort & Spa takes the following measures to ensure accessibility of Pier House Resort & Spa:
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Pier House Resort & Spa is fully conformant with WCAG 2.2 Level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.


We welcome your feedback on the accessibility of Pier House Resort & Spa. Please let us know if you encounter accessibility barriers on Pier House Resort & Spa:
  • Phone: 305-296-4600
  • Business Address: 1 Duval Street, Key West, Florida 33040

Compatibility with browsers and assistive technology

Pier House Resort & Spa is designed to be compatible with the following assistive technologies:
Pier House Resort & Spa is not compatible with:
  • Older web browsers: Content may not function correctly on older versions of web browsers that lack support for modern web standards, HTML5 features, or CSS3 properties. Examples: Internet Explorer 6-8, and versions of Firefox, Safari, or Chrome no longer supported by the creators (typically up to two previous versions).
  • Non-standard browser configurations: Uncommon browser configurations, such as highly customized settings, extensions, or experimental features, may conflict with certain web content or accessibility tools.

Technical specifications

Accessibility of Pier House Resort & Spa relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
  • HTML
  • CSS
  • JavaScript
These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Pier House Resort & Spa, there may be some limitations based on third party entities that are providing data into the site. Please contact us if you observe an issue.

Assessment approach

This website was assessed for accessibility by the following approaches:
  • Self-evaluation at site launch
  • External evaluation: a recurring automated check via API providing tests for WCAG 2.2 specifications. Ongoing testing was conducted on: 06/03/2024; 05/01/2024; 04/01/2024; 03/04/2024; 02/01/2024; 01/01/2024; 12/27/2023; 12/05/2023; 11/01/2023; 10/01/2023; 09/01/2023; 08/01/2023; 07/03/2023; 06/23/2023; 06/21/2023; 06/01/2023; 05/01/2023; 04/05/2023; 04/04/2023


This statement was created on 9 February 2024 using the W3C Accessibility Statement Generator Tool.