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Accessibility Features

Accessibility Features

Find your oasis of comfort in the ultimate Key West retreat. Enjoy views of the ocean or the docks from your private balcony and accessible amenities throughout our luxury resort.

Ease into our convenient luxuries at the Pier House Resort & Spa. Relax with accessible amenities in our public areas, including the pool, business center, lounge, our top restaurants, and all the paths in between. In addition, your haven awaits in our seven wheelchair-accessible rooms with mobile, visual, and hearing assistance.

Hotel Accessibility

Hotel Accessibility Features

  • There are fire alarms for the audio & visually impaired
  • There are accessible doorways for all public spaces
  • There is an accessible covered area for pickup & dropoff
  • There is accessible self-parking
  • Two van-accessible parking spaces
  • Accessible parking spaces closest to accessible entrances
  • The ramps have sturdy railings
  • Service animals accepted
  • There is an accessible path to check-in
  • There is an accessible path to guest rooms
  • There is an accessible path for all public spaces
  • There is an accessible elevator
  • There is an accessible public bathroom
  • There is an accessible entrance to the pool
  • There are accessible desks in the business center
  • 7 out of 142 rooms accessible

View All Amenities

Common Guestroom Accessibility Features

  • Hearing Accessible Kit Available
  • The room has a visual strobefire/smoke detector
  • The room has audible fire/smoke detectors
  • The TV has closed-captioning ordecoders
  • Lowered viewports (peephole) to 36" from the ground (except in room #804)
  • Grab Bars by the toilet
  • Grab Bars by the shower/tub
  • Roll-in shower
  • Accessible lavatory controls
  • Detachable, handheld spray units inshower/tub
  • Shower seat (not available in all rooms)
  • Sufficient toe & knee clearance around the sink
  • Sufficient access paths for mobility guests to maneuver
  • Lever style of Door Key & Lock
  • Alternative or large text for Room Placards

View Rooms

Dining Accessibility Features:

One Duval

  • There are fire alarms for the audio & visually impaired
  • Service animals accepted
  • Four accessible parking spaces (2 van-accessible)
  • The entrance path to the restaurant is accessible without stairs
  • The entrance path to the restaurant is firm and slip-resistant
  • The entrance path is free of objects protruding into space
  • The restaurant has an accessible ramp for the entrance
  • The entrance ramp is non-slip
  • The ramps have sturdy railings
  • There is an accessible entrance without stairs
  • The entrance door is at least 32 inches wide
  • 18 inches of wall clearance on the pull side of the entrance door
  • The entrance door has a threshold less than 3/4 of an inch high
  • The restaurant has carpet with a pile that is less than 1/2 inch high
  • Securely installed carpet to minimize tripping hazards
  • The entrance door handle is no more than 48 inches high
  • The entrance door is operable with a closed fist
  • The entrance door can be operated with minimal force
  • The restaurant has aisles of at least 36 inches between fixed seating
  • The restaurant has wheelchair accessible seating distributed throughout the dining area
  • The accessible tables and counters are between 28 inches and 34 inches high
  • The accessible tables and counters have knee space at least 27 inches high x 30 inches wide x 19 inches deep
  • The cashier counter is no more than 36 inches high
  • The restaurant has accessible public restrooms
  • The restaurant uses pictograms/symbols and raised lettering on restroom doors
  • The restroom entrance doorways are at least 32 inches wide
  • The restroom entrance doors have accessible handles no higher than 48 inches from the ground
  • The restroom entrance doors operate with minimal force
  • The restrooms are wheelchair accessible with adequate maneuvering space
  • The restrooms have pathways of at least 36 inches to all fixtures
  • The restroom stall doors are operable with a closed fist
  • There is a restroom stall with adequate space for maneuvering a wheelchair
  • The restroom has an accessible stall with grab bars near the toilet
  • The restroom has toilet seats that are 17 to 19 inches high
  • There is space of at least 30 inches wide x 48 inches deep in front of the restroom sink
  • The restroom sink rim is equal to or less than 34 inches high
  • There is at least 29 inches space from the floor to the bottom of the sink
  • The sink faucets, soap dispensers, and hand dryers can be operated with a closed fist
  • The restroom mirror has reflection surfaces at or below 48 inches from the ground

View Dining

Website Accessibility

Pier House Resort & Spa


Date: 4/4/2023
At Pier House Resort & Spa we are committed to providing an excellent online experience for all our guests - including those with hearing, vision, and other disabilities.
To ensure this, Pier House Resort & Spa strives to substantially conform with Level AA success criteria of the Website Content Accessibility Guidelines (WCAG) 2.1 . Our website is designed, developed, and maintained in accordance with these guidelines, including regular testing.
If you have any difficulty, questions, or would like to report any issues related to the accessibility of our website, please contact us at info@pierhouse.com or 305-296-4600.
Subsequent reports were run on: 02/01/2024; 01/01/2024; 12/27/2023; 12/05/2023; 11/01/2023; 10/01/2023; 09/01/2023; 08/01/2023; 07/03/2023; 06/23/2023; 06/21/2023; 06/01/2023; 05/01/2023; 04/05/2023; 04/04/2023

Browser Help and Support

You can optimize the way you use your web browser. You can update the settings on your browser which may help you improve the readability and visibility of each page.
View the accessibility features of theses major browsers with the following links:

Website Accessibility Features

The design of this website is done according to W3C Web Content Accessibility Guidelines (WCAG) 2.1, to provide accessibility to all users, and conform to priority checkpoints including, but not limited to:

Navigation Shortcuts

Use of the tab key to navigate through different elements of each page and use of the enter key on any highlighted link to activate it.

Structured Semantic Markup

The HTML headings indicate the structure of the document. The navigation menus are marked as HTML maps, which allows the menu title and menu items to be read as a group. For easy navigate, visit our Site Map at: https://www.pierhouse.com/site-map

Images Visibility

All decorative graphics contain a “null” ALT attribute, whereas content images include a relevant descriptive ALT attribute.

Compliance with Standards

This site was designed in conformance with Level AA standards per the Web Content Accessibility Guidelines. The pages render as validate XHTML 1.0 and have structured semantic markup.

Accessibility References

Software and Services for Accessibility

The following free tools and services can be used to help view and interact with our website: