To schedule your retreat to paradise at Pier House Resort, please contact reception directly at 305-296-4600 or e-mail us at firstname.lastname@example.org. Before your appointment, please note the following guidelines at our Key West retreat:
Hours of Operation
The spa, locker rooms and steam rooms are open each day from 9am-6pm. Our fitness center and whirlpool are open for hotel guests each day from 5am-9pm.
In order to ensure your service begins on time, please arrive 15 minutes prior to your first appointment. Arriving late will shorten the time of your service. All appointments will end at their scheduled time.
Please notify the Spa at least 24 hours in advance to cancel or reschedule without a 50% penalty. No-shows will be charged the full value of scheduled service. Packages, special occasion parties and group bookings are confirmed with a 50% deposit, and must be cancelled 24 hours in advance to avoid a full charge.
Shaving is not recommended before pedicure services. If you choose to shave, please shave at least 8 hours prior to service.
Sun exposure is not recommended before or after any waxing service.
On the day of your service, you are invited to enjoy our spa facilities, which include a steam room, an outdoor whirlpool and an exercise room. Lockers, private showers and toiletries are also provided for your convenience.
The age limit is 14 years and older; anyone under the age of 18 must be accompanied by an adult.